FAQS
common problem
1. Do you provide international shipping?
Yes, we offer international shipping to most countries including USA, Germany, France, Italy, Spain and more.
2. What payment methods do you accept?
We accept PAYPAL and credit card payment.
3. How long will it take to receive my order?
Standard Shipping: 3-5 business days.
4. Can I cancel my order and get a refund?
You can cancel an order before it ships. However, once an order has shipped, it cannot be canceled. If you still wish to return the package, please contact us after receiving the package and we will guide you through the return process.
5. I ordered multiple products, but I only received one. Where are my other products?
If you are ordering more than one product, please note that some packages may be shipped separately due to size. Don't worry if you only received one item, the rest are still in transit and will be delivered to you individually.
6. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please take a photo of the problem and contact our customer service center immediately. They will assist you with a refund or replacement of the product.
7. Can I return or exchange an item? What is your refund policy?
Yes, we offer returns and exchanges within 30 days. See our Refund Policy for details.
8. I did not receive an order confirmation
Please check your spam, if not found, please contact our customer service center to check.
miratusohuan@gmail.com
9. It has been two weeks and I still have not received the package.
Please contact our customer service center to check if your package is abnormal. miratusohuan@gmail.com
1. Do you provide international shipping?
Yes, we offer international shipping to most countries including USA, Germany, France, Italy, Spain and more.
2. What payment methods do you accept?
We accept PAYPAL and credit card payment.
3. How long will it take to receive my order?
Standard Shipping: 3-5 business days.
4. Can I cancel my order and get a refund?
You can cancel an order before it ships. However, once an order has shipped, it cannot be canceled. If you still wish to return the package, please contact us after receiving the package and we will guide you through the return process.
5. I ordered multiple products, but I only received one. Where are my other products?
If you are ordering more than one product, please note that some packages may be shipped separately due to size. Don't worry if you only received one item, the rest are still in transit and will be delivered to you individually.
6. What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please take a photo of the problem and contact our customer service center immediately. They will assist you with a refund or replacement of the product.
7. Can I return or exchange an item? What is your refund policy?
Yes, we offer returns and exchanges within 30 days. See our Refund Policy for details.
8. I did not receive an order confirmation
Please check your spam, if not found, please contact our customer service center to check.
miratusohuan@gmail.com
9. It has been two weeks and I still have not received the package.
Please contact our customer service center to check if your package is abnormal. miratusohuan@gmail.com